Automating Your Convenience Store Training
It always starts with the best intentions.
Recognizing the need of training your associates, you create a training manual. You assign trainers, develop procedures for delivering and tracking the training, and start educating your people.
Then one of your trainers leaves, and time pressures compress the class that’s supposed to take two hours into one, then a half hour. A year or two later you find the training binder and wonder how your training program disappeared.
Truth is, this happens every time you depend not on a system, but people’s willpower to get things done. If the standard for cleaning your restrooms is whenever they get dirty, you’re going to have dirty restrooms. That’s why there’s a checklist to signoff on periodic cleanings, right?
Why should training be any different?
If you value your training, it shouldn’t. Your training system should be just as orderly and dependable as the processes you use to clean your stores or track employee hours. It should be automated.
What does an automated training system look like?
It is based on computers, not paper.
It should automatically assign courses to employees based on their role and location. It should deliver pre-packaged instruction, preferably by video, that doesn’t depend on the whims or abilities of your weakest instructor. It should automatically track instruction so you know what has been done and what needs to be done, and when the DEQ inspector comes around, you can prove with certainty you’ve filled the requirements.
What are the benefits of training automation?
For convenience store chains with dispersed locations and high turnover that makes training difficult and expensive to deliver, they are many.
Like anything you automate, you reduce the cost by eliminating the labor intensive processes of delivering and tracking training. And just as a bar code scanner gets better results than keying, automated training has better and more consistent quality. Automated training is also easier to manage because the results are captured by the system and are easily exported to other systems that need the data.
In other words, automated training is cheaper, easier and of better quality than traditional methods.
Automated training is here. High speed Internet coupled with cloud computing is making it possible to efficiently deliver what has been a difficult thing to do. Just as many people are getting degrees online due to the cost and convenience, businesses of all sorts will soon discover and apply the same advantages to training their employees.
Request a Demo to see the latest in convenience store training.