If you sell to convenience stores you know that you are participating in a price sensitive and demanding market. C-stores must be efficient in order to turn a profit, and that efficiency has to extend through business relationships with vendors.
Convenience stores operate in a fast paced, high-pressure environment. Many are open 24/7, always having to meet customer demands with little space and few employees. Convenience stores contend with many legal requirements too, such as preventing sales to minors and properly handling fuel.
Every business has to spend time training their employees. Convenience stores have a particular training burden due to low wages, high turnover, and a series of training topics that regulations and good business practices require.
Following are some of the ways c-stores fail in their training:
In December of 2013 an OSHA training deadline passed requiring employees coming into contact with chemicals to be trained on the new Hazcom standards. You, as a conscientious c-store operator selling fuel, dutifully trained all of your employees. (If this is a requirement you missed, click here for more information.)
You know you have to train new associates walking in off the street. They don’t know how you run your stores and probably have limited experience in any type of work environment. Just getting new associates to show up on time and in uniform is something of an accomplishment.
One of the advantages of operating multiple stores is the ability to spread your operating knowledge across many locations. To do that, you must train your employees.
In the recent past, training employees across dispersed locations was difficult. You had to either have local managers deliver inconsistent training, or bear the expense and scheduling difficulties of traveling trainers.
According to the Occupational Health and Safety Administration (OSHA) it is.
As a flammable liquid, gasoline is classified as a Class 3 Hazard, with restrictions and requirements for shipping, storing and labeling. What’s more, the presence of gasoline at your business makes your location a Class 1 Location Hazard due to the presence of flammable gases or vapors.