C-Store Vendors: Are You Giving Your Customers What They Want?

If you sell to convenience stores you know that you are participating in a price sensitive and demanding market. C-stores must be efficient in order to turn a profit, and that efficiency has to extend through business relationships with vendors.

Convenience stores operate in a fast paced, high-pressure environment. Many are open 24/7, always having to meet customer demands with little space and few employees. Convenience stores contend with many legal requirements too, such as preventing sales to minors and properly handling fuel.

Do You Make These Mistakes With Your C-Store Training?

by Keith West

Every business has to spend time training their employees. Convenience stores have a particular training burden due to low wages, high turnover, and a series of training topics that regulations and good business practices require.

Following are some of the ways c-stores fail in their training:

Five Questions Answered About Online Training for C-Stores

by Keith West

What benefits can I expect from online training?

Compared to the instructor led variety, online training is less expensive, more consistent and easier to track.

A training program consists of four phases: evaluation, creation, delivery, and tracking.

C-Store Training: It’s a Process, Not an Event

In December of 2013 an OSHA training deadline passed requiring employees coming into contact with chemicals to be trained on the new Hazcom standards. You, as a conscientious c-store operator selling fuel, dutifully trained all of your employees. (If this is a requirement you missed, click here for more information.)

Are Your C-Store Managers Getting the Training They Need?

You know you have to train new associates walking in off the street. They don’t know how you run your stores and probably have limited experience in any type of work environment. Just getting new associates to show up on time and in uniform is something of an accomplishment.

What It Takes to Beat Wawa

Wawa just opened a new store down the street from one of your stores. Great location, lots of pumps, big store; everything is new and bright.

Your store on the other hand is smaller, showing its age a bit, and your employees are doing the same old things they always did in the same old way.

Is your store doomed?

It is if you don’t compete.

Training for High Turnover Positions

“How much time should we spend training them?”

“Not much. Who knows how long they’re going to be here anyway?”

And so the slide to mediocrity begins.

What to Look for in Training for C-Store Chains

One of the advantages of operating multiple stores is the ability to spread your operating knowledge across many locations. To do that, you must train your employees.

In the recent past, training employees across dispersed locations was difficult. You had to either have local managers deliver inconsistent training, or bear the expense and scheduling difficulties of traveling trainers.

Is Gasoline a Threat to Your Business?

According to the Occupational Health and Safety Administration (OSHA) it is.

As a flammable liquid, gasoline is classified as a Class 3 Hazard, with restrictions and requirements for shipping, storing and labeling. What’s more, the presence of gasoline at your business makes your location a Class 1 Location Hazard due to the presence of flammable gases or vapors.

Businesses Face Looming OSHA Deadline

Hazcom TrainingWhile many businesses focused on how to work with and around the Obamacare mandates, other compliance demands continue to pop up.

The Occupational Safety and Health Administration (OSHA), estimates that 5 million workplace will be subject to its new Hazcom regulation, which will affect most employers by December 1, 2013.

Pages